Effective Date: 1st of September 2025

By booking classes, purchasing packages or memberships, or participating in sessions at Núeme Pilates (“we”, “us”, “our”), you agree to the following Terms & Conditions.

1. Liability Waiver

Participation in Pilates classes and use of studio equipment involves inherent risks of injury. By participating, you acknowledge that you are physically capable of doing so and assume full responsibility for any injuries or damages that may occur. You release [Studio Name], its instructors, staff, and agents from any liability for injuries sustained during participation, except where caused by our gross negligence. You confirm that you have consulted with a healthcare provider if you have any medical conditions that might affect your ability to safely participate. You agree to follow all instructor guidance, studio rules, safety briefings, and warning signs.

2. Booking, Cancellation & No-Show Policy

Classes must be booked in advance via our booking system.
Cancellation: To avoid being charged or losing a class credit, cancellations must be made at least 12 hours before the class. Private sessions require 24 hours notice.
Late Cancellation / No-Show: If you cancel less than 12 hours before or do not show up, the full class fee will be charged or one class credit will be deducted from your package/membership.
Emergency Exceptions: Illness or injury cancellations may be considered with appropriate documentation, at management’s discretion.

3. Purchase, Packages & Memberships

All class packages, memberships, and private session bookings are non-transferable.
Packages expire [insert timeframe, e.g. 6 months] from the date of purchase unless otherwise specified.
Memberships may require a minimum term or notice for cancellation (e.g. “Memberships are billed monthly and may be cancelled with 30 days written notice.”).
Unused class credits at expiry are forfeited. No refunds for expired credits unless otherwise required by law.

4. Payment Terms

Payment is due at the time of booking or purchase.
We accept [list accepted payment methods, e.g. credit/debit card, bank transfer].
If payment fails, services may be suspended until payment is resolved.
Any fees or surcharges (e.g. late fees, administrative fees) will be clearly communicated.

5. Studio Rules & Etiquette

You must arrive on time; late entry may not be permitted for safety/flow reasons.
Proper attire and equipment (e.g. grip socks, appropriate clothing) are required.
Respect other clients, instructors, and studio property. Disruptive behaviour may lead to termination of membership or refusal of service.
Personal belongings must be stored safely. Núeme Pilates is not responsible for loss or damage to personal items.

6. Health & Safety

You are responsible for disclosing any health conditions or injuries before participation. If conditions change, you must inform us. If in doubt about your ability to participate safely, seek guidance from a medical professional. Follow all health & safety protocols implemented by the studio.

7. Refunds & Returns

All purchases at Núeme Pilates are final and non-refundable, including class packages, memberships, and private sessions, except under exceptional circumstances (e.g. serious injury, relocation) supported by documentation, at the discretion of management. Unused class credits cannot be exchanged for monetary value or transferred to other individuals.

8. Changes to Terms

We reserve the right to update or change these Terms & Conditions at any time. Reasonable notice will be given for significant changes (for example via email or a notice on our website). Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

9. Governing Law & Jurisdiction

These Terms are governed by the laws of Switzerland. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [City, e.g. Zurich].

10. Severability

If any part of these Terms is found to be illegal, invalid or unenforceable under Swiss law, that part will be severed and the remaining provisions will continue in full force and effect.